Stillbrook Spa Etiquette

What to expect

Stillwood Spa offers private change rooms and a co-ed hot tub in conjunction with Clearwater Suites Hotel. These can be used before or after treatments, free of charge, and are a wonderful way to help you relax. Please arrive at least 20-30 minutes early if you’re planning a pre-treatment soak. A robe and slippers are provided.

Upon entering a treatment room, the therapist will ask about your concerns or problem areas. Our professional therapists use utmost discretion, respecting your privacy at all times by draping a towel or sheet over any areas of your body not involved in treatment.

Booking appointments

We recommend booking appointments two weeks in advance. Our busiest periods are weekends and when conferences are booked at the hotel. We require a valid credit card at the time of booking services. Prices do not include GST.


Please arrive 15 minutes prior to your appointment. Late arrivals may have a shortened treatment so that we can honor scheduled appointments with other guests.

Cell phones

When you arrive, please turn off your cell phone. Thank you for helping us create a peaceful and calm atmosphere for all guests to enjoy.

Cancellations & refunds

We require 12 hours’ notice to cancel or reschedule appointments. In the event of cancellation without proper notice your credit card will be charged 50% of the fee for your planned booking. No shows will be charged 100%. No refunds.


We accept cash, debit, Visa, MasterCard, and American Express. Payment is received at the time of services unless you have Blue Cross insurance coverage and would like us to direct bill your claim.

Insurance claims

If you have Blue Cross insurance coverage for massage, we directly handle claims submissions. For all other insurance companies we provide you a receipt with all the information required for you to submit your claim.


We appreciate you tipping your therapist for outstanding service. Gratuities are not included in the cost of services. Gift cards may not be used for tips.

Gift cards

Gift cards are available in any denomination. They can be used on spa services or products. Remaining balances cannot be redeemed for cash or be refunded to debit or credit cards. Gift cards may not be used for gratuities.

Age requirements

Stillbrook Spa welcomes guests of all ages. Guests ages 17 and under must be accompanied by a parent or guardian and respect the spa’s calm, quiet atmosphere.

eClub Sign Up

Yes! I want to receive Stillbrook Spaemails! From early bird specials to last minute discounts, our eClub will keep you connected.

You will be emailed a confirmation letter, simply click the link within to finalize your membership. This eClub is exclusive to Stillbrook Spa. You can unsubscribe anytime and your information will not be shared.

By filling out the above form you agree to receive further email communications from Stillbrook Spa Fort McMurray. If you have any questions, contact or call (780) 743-0578. Our mailing address is located below.